What we do?
Analyze experience data from every touchpoint to derive truths & trends across all customer journeys.
Ignite each employee with relevant data to help them take the actions that matter for their customers & business.
Create a unique culture and system that evolves with customers to deliver business impact.
Revuenow – Way to customer satisfaction
Technology and choice have been given to customers like never before power. The pace and impact of changing demands is unrelenting and companies often have difficulty keeping up with their customers and their satisfaction level.
We use a proven method to help organization's anticipate their customer needs so as to adapt and meet them. We call it Operational Customer Experience Management (OCXM) and hundreds of brands have embraced it for bottom-line impact.
Customer satisfaction data
Information collected through various sources and diverse interaction
- Direct Feedback – Getting the result at the right time through right channel through Customer Engagement (via. In-Apps Survey, E-mail, Websites, SMS etc.)
- Indirect Feedback – Understand the captured feedback and take feedback received through social media and if any review websites.
- Operational Data – Get 360 degrees review on the customer satisfaction level based on the feedback received from Direct and Indirect feedback.